Perx Powered Customer Feedback Survey

Peter is incentivized to participate in a survey to provide feedback on his app experience

Action 1: Survey Completion

Peter is asked questions about his app experience and his level of satisfaction

Upon survey completion, Peter receives a scratch card with a guaranteed prize

Peter engages with the scratch card to reveal a raffle ticket for the weekly prize draw

Peter receives an SMS notification prompting him to check the app to see if he won a prize

PPeter is pleased to see that although he did not win the grand prize, he received a voucher as a consolation prize

Peter saves the voucher to his wallet for future use

Leveraging in-app presence, Peter is presented with a pop-up offer to encourage his next transaction